'Evolution or Revolution? How Big Data is Empowering Artificial Intelligence, Machine Learning and Human Intelligence in Financial Services'
Thursday 24th May, 2018
A major evolution is taking place in investment management and banking. Artificial Intelligence is breaking the mainstream, and if long-standing firms do not evolve soon, they could be facing a revolution.
As customers become more mobile and digital, they push for more tech-savvy services. Yet legacy infrastructure is strained and struggling to support new modes of customer engagement. In response to increasing competitive pressures from new banks from East Asia and highly liquid banks from the Middle East, old and tired financial institutions are trying to invest aggressively in digital transformation projects.
This seminar will explore how big data initiatives are pushing financial services firms into more sophisticated customer experiences. We’ll also explore new business models that will be required to lead transformation, and review the mismatch of firms still relying on legacy architecture and infrastructure to handle intelligent customer engagement.
The panel will also share their experience on using technology to transform customer engagements. With a focus on Artificial Intelligence and its applications to financial services, learn how technology can go a long way towards delivering a better outcome across generations.
Presentations will follow with a Q+A from the audience, so please bring your questions ready to ask the panel.
Rav joined PwC in 2016 from Accenture, where he had been an MD, heading up their Digital Interactive practice for Financial Services banking. Rav's background is delivery transformation, and he is focussed on digital, data and customer, as well as innovation and Fintech. Since joining PwC, Rav has been driving the Digital, Customer, Data and Analytics agenda for Financial Services Assurance and leading the firm's FS GDPR proposition. He has led multiple business transformation programmes and worked across several industries and multiple geographies. Rav graduated from the University of Durham.
Sabrina is a co-founder of ThinkingRocket, a technology and advisory company supporting financial service organisations through digital transformation. She has over 20 years experience in financial markets, business transformation and application of new technologies in banking. Over her career, Sabrina has held senior roles at JP Morgan Chase, Barclays, Coutts and RBS. She is actively involved in the entrepreneurial community, both as a Board adviser and strategic director for Fintech companies. Sabrina holds an MSc in Finance from the London Business School and a BA in Business and Economics from the University of Turin. She has won a number of innovation awards for her work and this year she is included in the Timetric Power 50 list of the most influential digital innovators in Europe.
Massimiliano has Over 20 years' international experience in the financial services industry, working in asset management, capital markets, wealth management, insurance and private equity, with a focus on investment proposition and distribution. His previous roles included Head of European & Asian Distribution (Asset Management) and Head of UK Private Bank Coverage at Barclays. Massi founded Indigo Beech, to develop a new retail investor research tool (WANDA) and consult on proposition development. He also collaborates with The Wisdom Council, a financial services client specialist focused on engagement and insight.
Massi holds an MBA from Rotterdam School of Management and a degree in Actuarial Science from the University of Cape Town.